Several times a day I walk patrons through the printing
process and only now, as a burgeoning trekie, do I falter in my
instructions. What was once the innocent
print queue is now the ‘Q’, a destructive and irritating alien that may or may
not charge patrons with the crimes of humanity.
I am waiting for that blissful moment when I tell a patron that their
print job has been sent to John de Lancie and they give me the live long and
prosper sign.
Last week at the library we were evacuated because someone
at a nearby gas station got a little crazy while filling up their tank and
needless to say a less than exemplary gas station attendee decided to just wash
it all away rather than following protocol.
While shelving holds on a very quiet morning a patron
approached me with two coffees.
She asked if we had a microwave, and after a quick survey of the
regulars I chuckled. Because it was slow
I nuked her coffee in the break room and recorded the interaction as
‘procedural’ in our patron-tracker database.
During a peaceful hour of shelving children’s books a little
girl asked me where the puppets were. After questioning a youth librarian I
discovered the whereabouts of the puppets.
“They’re taking a bath.” I told the little girl. Her eyes grew wide.
“Where?” she asked.
“In their puppet bathtub.
Puppets get dirty too.”
“Can I see?”
“Nope, they like their privacy.”
This was met with a puzzled expression.
I guess this was too much for the little girl. She scurried away and then very precisely
relayed the entire conversation to her guardian who looked just as
flummoxed.
On my way to lunch Thursday I was flagged down by a man with
a cane. After helping him decrease the
size of the image on the page he was copying I thought the interaction was finished. Instead, he took the copy of the reduced image
and asked me to reduce it the same way.
My expression must have conveyed my confusion because he then held out
the shaky and age-spotted hand that wasn’t gripping the cane and flashed a handsome
ring. “This right here,” he said
pointing to the image on one of the copies, “is my alma mater. I need to make it small enough so I can tape
it to my ring.” So that’s what we
did. We lightened and reduced and
tweaked until it was just right and then we carefully taped the piece of paper
to a ring roughly the value of a Prius.
My greatest triumph last week involved tax forms. Yes, you heard correctly. A tax form triumph! After demonstrating the great ease of not
only accessing tax forms online but filling them in digitally as well and garnering
nothing but close-mindedness and grumpy faces, an elderly patron actually took
the bait. I walked him through the
process with optimism that was never booed or cursed and he walked away with
some of that optimism and a willingness to give it a shot.
Tomorrow is the start of a new week. I am wearing my elephant leggings and
embracing the mystery. Whether a
drawn-in eyebrow furrows at me or lifts in a smile, I am ready.