nonfiction winners

I just finished two more books worth checking out.

The Miracle & Tragedy of the Dionne Quintuplets by Sarah Miller (Teen or Adult nonfiction)

I enjoyed Miss Spitfire, Caroline, and most recently Hick by Sarah Miller. All three of these books were about women who interested me. After reading Hick I looked through Sarah Miller's remaining books to pick out the next book and nothing really stood out to me. I said the heck with it and went ahead and put one on my to-read list any way. And I'm glad I did. Sarah Miller has this way of completely capturing your attention and writing about characters in such a way that you end up caring immensely about them whether you want to or not.

Prior to reading this I hadn't heard anything about the Dionne Quintuplets. This book is heartbreaking. The entire family ends up being messed up in one way or another (though there are a few characters I think were messed up before the quintuplets were born). The whole thing is appalling. The parents were put in an impossible situation. Nobody knew how to handle five babies being born at the same time (totally fair) and everyone's dark side came out. It was a complete train wreck. I couldn't stop reading and was once again ensnared in Sarah Miller's wealth of research and narrative nonfiction prowess.

There's nothing new to read here - families are messed up, humans are flawed, and emotions rule us despite our best efforts. But Sarah Miller will have you on the edge of your seat wanting desperately for not just the Dionne quintuplets to thrive, but for all the Dionne children to get the hell away from their childhoods and parents and have a fighting chance.

This is Orange by Rachel Poliquin & illustrated by Julie Morstad (nonfiction picture book)

A celebration of the color Orange. The cover is immediately arresting, both delicious and powerful. With marbled, creamsicle end papers, an otherworldly, scribbly cantaloupe, monarchs flying from the pages carrying the souls of loved ones, and a colored pencil spread that deserves to be framed, the illustrations alone carry the celebration, history, and importance of the color orange. There's nothing special about the text, but this tiny book delivers a punch. From the linguistic journey of the word Orange to the roles Orange has played in defining itself, art, culture, history, literature, architecture, religion etc. There's nothing untouched by Orange. I'm ready for Poliquin and Morstad to write about the rest of the colors!

2025 Music

Music is fuel for me, so when Spotify and Apple share my end-of-the-year stats, I get pretty jazzed about it.  I listen to both.  I have my monthly playlists in Spotify.  Each month has whatever floats my boat.  The first song I like each month begins the new playlist, and I delete that month from last year.  Apple has all of my longer playlists, and also all the music I've ever owned from records I've converted to discs I imported to spoken word albums I also imported.  None of the hard-to-find stuff ever shows up in my stats.  I will forever be gobsmacked by how much music is out there that Apple and Spotify do not have.  It's one of the reasons I still look at cds when I see them in the wild.  

Here are just a few of my favorite moments from this year:

Needtobreathe is always in my top five.  This year they were my top artist in both this year.  They have some incredibly profound moments in their lyrics.  I'm excited they're at the top, but I'm ready for a new album from them!    

  

I love most kinds of trap.  It's the genre I listen to the most.  I never heard of it until about fifteen years ago, so I feel like I'm making up for all the time it didn't exist in my life.  At first I had to buy these trap cds that weren't sold in our country.  Thankfully, it's a lot more common right now, and there are gobs of sub genres.  The past couple years I've been listening to quite a bit of Hanzo, who is a music producer from Germany.  It's about as intense and imaginative as trap gets.  The best example of this is their song, Invasion, which is about aliens taking over.  Other than the PSA announcement at the beginning, there are only a few words sprinkled throughout, but Hanzo uses the music to tell us exactly how the invasion is going down.  

I listened to a lot of Latin music last year.  I wondered how that was going to show up in my genres.  Spotify has some crazy genres!  Last year our neighbors tore down their house and have been building a new house.  This is a common thing in my city.  On my street right now we currently have four tear downs/rebuilds in various stages of destruction/completion.  As the walls were going up at the neighbor's house in October of last year the framing crew listened to El Alfa nonstop.  The sound of it blaring from the cavernous shell of the home is something I'll never forget.  Every spare minute I had was spent on the porch listening to El Alfa blast from that shell.  Even though nothing could come close to that same quality of sound, I started listening to El Alfa even when I wasn't on the porch, and this opened the doors to all kinds of Latino and Brazilian music thanks to both Spotify and Apple doing such a great job recommending similar music.

  

I always get a huge kick out of seeing my stats at the end of the year, and I really enjoy seeing others.  My Arizona brother's top song was a Bluey song!  There have been some interesting posts and articles about parents and how their kids have taken over their Spotify Wrapped.  There are ways to fix this of course, but it's always a delight to see my Arizona brother's top songs of the year peppered with the music his kids listen to.  I hope he doesn't fix it! 

enjoying the calm

I feel like I'm in the eye of of the end-of-year tornado.  Mostly caught up at work.  We're managing to stay just barely on top of things, but that will do for the moment.  Yesterday was the first day I didn't work past the point of what I had to give, and we got home at a decent hour.  I've been managing to still take Sundays off, which have been devoted to school work.  Robert hasn't been so lucky.  He's working today.

Next week we meet the other side of the storm.  Teetering piles of things to do at work.  I also have PT twice, a dentist appointment, a doctor's appointment, a get together with my poetry friends, a holiday party, and a special concert Robert and I are traveling to St. Paul to see.  Mostly good things.   But today it's like my brain and body know about what's to come.  Though I didn't finish as strongly as I hoped, school is done.  It's my first Sunday with nothing on the schedule.  I have decided to hunker down and start a new embroidery project.

I just wrapped up this piece, which feels like a meadow reprieve from the gray and cold of December.

I like to include progress pics, but there aren't that many for this piece.  It came together quickly and was easy to get lost in.

cliffhanger

I've had a lot of books let me down recently.  Right now I only have five minutes here and there to read, so I'm not even sure it's any book's fault.  When I was working at the library I worked with a lot of brilliant people.  A few people had these elaborate book rating systems, and over the years I eventually developed my own.  It's pretty simple.  I have only a few categories, and I simply rate them on a scale of 1 to 5.

My categories are characters, language, details, illustrations (if applicable), delivery/clarity of message for nonfiction, conflict/resolution/story for fiction and narrative nonfiction, and two categories that are pretty squishy.  First, if it's a book written for children I make sure my old self is thinking about it from a child's perspective (tricky and squishy).  Second, I rate my gut feelings.  Sometimes I love a book that has completely appalling structural and/or grammatical flaws.  Sometimes the book chips away at my soul but the audiobook narrator's delivery stays with me (The Stranger in the Woods).  Squishy but's that what gut feelings are.

I love getting through my rating system and being completely surprised.  The latest book in the Witches of Brooklyn series surprised me.  I don't like mega cliff hangers.  I recognize it's a perfectly acceptable thing to do, and the author doesn't need to humor my lack of patience.

Witches of Brooklyn: Curse & Reverse by Sophie Escabasse (juvenile graphic novel)

Folks, number five in the Witches of Brooklyn: Curse & Reverse ends with a mega cliffhanger.  It really doesn't wrap up anything at all.  It ends during the super murky outcome of a life and death duel!  I was super miffed after finishing.  I couldn't even rate it for a while.

But it still got a high score, and it's really because the series is just so spectacular.  There's so much world and character building going on.  I love the characters and care about them just like they're my family.  The illustrations are incredible.  I got so lost in the spreads where the writer/illustrator depicted the passing of time.  There's a fine blend of comfort and adventure, which is important for me.  I like action just as much as anyone else, but please include a movie night with friends or a mini nail painting party!  I'll accept the cliffhanger with only a little grumbling but only because I adore this series.  And when I talk about it with others, I will highly recommend waiting until the sixth book comes out!   

One wedge at a time

There really hasn't been much to blog about and not a lot of time to blog.  Last week I took out wedge #2 of my boot.  Two more wedges to go!  I have been working weirdly hard at cutting back to one crutch for about half the day.  Between half of me not knowing what to do if it doesn't have a crutch, not being blessed with coordination, and the wound gremlins waking up sometime in the afternoon, the one-crutch journey has been a hot mess, but I'm proud of those half days of one crutch.  I've been told I'll be walking without crutches by December 13th and I may be out of the boot by January.  I've been doing some absolutely ridiculous workouts, but I can almost do crow pose due to the extra arm strength.  A crow in a boot!

Last week was our first week without J, the graphic designer who worked at my shop fifteen years.  It was just me and new employee #1 and Robert running around doing all the errands.  Robert successfully switched over the scratch engraver software to a new computer and mounted the computer on the machine.  This allowed us to get rid of the desk the monitor was sitting on.  We brought in a new old machine, an old Gravograph that my first new employee plans to use for some of the trickier engraving jobs.  We have two new desks ordered, one to replace the much-too-big table our cutters sit on and another one for our next new employee, who is starting December 1st.  Robert put up the rest of the shelves in the back, ordered a few more, and we're on track to finish much of the renovations by the end of the year.  I plan to do a mega post of all the work we've done in the past year once it's all done.

I turned in the last assignments for one of my three classes and have the list of things I need to fix on one of my two final projects from another teacher.  I doubt I will hear anything back from my other teacher.  I've heard of so much tragedy in the last few months, all people I barely know, and I feel such a weird mixture of horror, gratitude, shock, sympathy, and doom.  One of my teachers hasn't been present much this semester and she finally shared a terrible cancer diagnosis with us.  Each bit of bad news easily eats me up some nights, which is when I'm most vulnerable to anxiety.  Sometimes there's nothing anyone can do.  It's interesting how we know this, but there's still a part of ourselves that thinks we should be able to do something.  I'll take my achilles injury over every single piece of bad news I've heard recently.

I graduate soon.  Work is terrifically overwhelming at the moment, but I still enjoy going in each day.  I haven't been making too much art or poetry lately, but I've also been sleeping when I have spare time, and I've decided I'm ok with this for the time being.  Life is surprisingly good in this new chapter of whatever book of constant change we've been living.  Heck, there's a chance the furniture may arrive before the Thanksgiving break, and Robert and I can put it all together during the four day weekend (there's a surprising amount of shit I can get done just by waving one of my crutches around).  But we'll take all the good things we have going right now, furniture or no furniture.  

survival, humor, and absolutely packed days

Naturally, now that I am using the scooter only when absolutely necessary does Josie make friends with it.

Margo on the other hand, continues to only have deep, deep loathing for it.  Look at that glare!  How dare this rolling demon monster be in my way!

There's not a lot to report here.  Just survival, humor, and absolutely packed days.  Two of my three classes have final projects, and as of today I have submitted my rough drafts of each.  Now I'm just waiting for feedback so that I can finish them.  My other class has only been discussion posts about the plethora of library services out there for older adults.  I imagine there will be some larger assignment at the end, but it hasn't been posted yet.

I have officially hired one person, and tomorrow I am hoping to hire the second person.  Both will be responsible for graphic design and production, and I think it will help to have two people sharing that load.  In the meantime, I have been learning the bare basics of graphic design, ensuring I know how to run all the machines enough to provide basic training, thinking through all the ins and outs of training, and learning how to onboard two employees with their own unique schedules, skills, preferences etc.  I'm nowhere near ready, but the person I have already hired has worked in personalization before and has loads of skills, humor, and enthusiasm.  He is also starting tomorrow!  And he'll have a week with our current graphic designer before she leaves.  

I haven't made any huge strides with my injury.  I think the next big moment will be taking out another lift in a week or two  I definitely feel more comfortable with the crutches though, and have started enjoying pointing at things for Robert to do with one crutch.  He absolutely loves this btw!  The biggest hurdle I have right now is just how unbelievably tired I am.  If I had the time right now I could easily sleep 10+ hours a day.  I couldn't sleep when I was on bed rest, but now that I'm up and about, I'm ready to sleep.  Isn't that how it always goes?

I can finally see some time to slow down on the horizon.  It's definitely a ways off, but the outline of it is there.

Margo's big feelings

It's been all about Josie lately, but Margo would like to say she's recently had some great moments too.

Margo dressed up for possibly the last time for work, and it was an adventure.  Since Margo started going to work at my shop, she has had a soft spot for J, who is leaving soon.  I've never tried to dress up either dog, but when J said she wanted to dress up Margo, I said why not.  Margo loves J, so I wasn't too surprised she let J dress her up a few times for our social media.  This last time was a riot, because Margo was just as patient as ever, but we couldn't keep her wig on.  Margo loved the attention, everyone had some great laughs, and Margo got a toy out of the deal.

Can you guess who Margo was for Halloween?  

If anyone guesses Wednesday Addams, you are correct!  Margo has a dark sense of humor, so the role was a good fit for her.  Her toy Thing is her new best friend and just like her toys at home, she uses the squeak sound to express when she's having big feelings.  Thing's squeaker is kinder to the ears than Hamburger, which lives at home and has long, squalling, shrieking squeaks.  I've tried to hide Hamburger numerous times with no luck.  When Margo is having a big feeling, her hamburger radar goes off, and she can find it anywhere.

We recently installed a gate for Margo at the shop's front counter.  Robert and I have been back and forth about whether to get a gate since the beginning.  She's so well-behaved and listens to commands.  But she is also a leaner who wants to be the first one to greet customers.  Some customers do not want a dog leaning into them or laying on their feet.  So Robert and I got her a gate, and it's been wonderful.  She can be the first one to greet customers, and the customers who want her in their business can open the gate.  I'm just waiting for the day Margo brings her Thing to the gate for a customer!  She has squeaked it from the back a few times when customers come in, but if anyone hears it, they are too polite to inquire.

Margo is the best leaner I've known.  The perfect dog to take on a long walk or sit with on the porch for hours.  She is not big on cuddles.  But yesterday, after making some successful strides with my two big final projects for school, Margo cozied up to me.  We were at Robert's office so he could get some work done while having his support team nearby.  Unlike my office, Robert's office has a couch, which is where Josie hangs out when she goes to work.  I knew if I sat on Josie's couch, she was going to cuddle with me.  But after a while she left, and Margo decided to jump up and do some cuddling herself.  She stayed up so long we thought we were going to miss dinner and have to stay the night.  It was such a rare moment we didn't want to ruin it.  

Hares & Trains

Raising Hare by Chloe Dalton (Memoir)

After finishing this remarkable book I've been in a slump for several days.  I think I'm experiencing some kind of book grief.  I was so fully immersed in this book, coming out of it was like closing a world I had gotten so comfortable living in.

What I appreciated most about Chloe Dalton's unique journey is that she did something I haven't really seen before in the animal memoirs I've read.  She didn't forever keep the animal.  The hare wasn't injured, so there was no need to keep it.  But Chloe also didn't just shut the door on the hare once the hare started to leave for extended periods of time.  Chloe did the opposite.  She put in a hare door so that the hare could always come inside whenever it wanted to.  

Because Chloe didn't turn the hare into a pet but also didn't put up a clear division between the wild beyond her garden and the safety of her house, it created this strange world that gave the reader an opportunity to truly experience the magic of living alongside a wild animal.

Aiding this experience are Chloe's observations, all the sacrifices she made for the hare, and the strength of their bond.

I took many notes but will share a few:

* I loved that Chloe discovered what to feed the hare through a poem written in the 1700's.

* Each time Chloe talks about the care she takes to live alongside the hare is incredible:

"As time went by, I went to increasing lengths not to disturb it as it slept in the house. It would not have been the end of the world to startle it, but the sight of a hare asleep at the foot of the stairs was so captivating and improbable that it seemed no trouble to accommodate it."

The first moment the hare takes off on its own:

"All the features I'd admired up close - the blunt tips of its ears, and its rough, crosshatched pelt of many colours - served to conceal it.  The field developed and reclaimed it."

And after going through all the emotions of watching the hare leave, so many emotions, Chloe describes the hare coming back:

"But just before dusk, the leveret appeared in the open gateway, a slender silhouette against the tall wooden posts, its ears raised to the fullest extent as it listened intently, so that it seemed more ear than hare. For what felt like an age, it waited at the very edge of the divide between the two worlds, and then slipped into the house."

I won't give away much more than that or how the ending also makes this book a gem.  But I will share one more thing.  Chloe raises several important questions towards the end, questions that have the potential to change the world.  The reader weaves in and out of these questions with Chloe, feeling  all the pangs from the silence on the other side of these questions.

"If it is possible to create robots and drones to reap our fields for us, could we not use technology to detect the presence of leverets, and fawns, and nesting birds, and could reasonable efforts not be made to relocate them, rather than simply leaving them to be crushed beneath our machines?"

Big Boy 4014 and the Steam Team by Marsha Diane Arnold & Adam Gustavson (Nonfiction Picture Book)

This special book manages to provide interesting details and not be too wordy at the same time. The best spread for me is where the steam team has Big Boy 4014 on a turntable to take a look and a splendid paragraph about taking the train apart - "Test those bolts. Check those rivets. Grab the torches. Grab the welders. All new valves. All new pistons." It's such a delight to read.

I'm not sure if anyone else does this, but when I read important dates I think about family members who were alive or would have witnessed these big moments in history. For example, the author's note tells readers that Big Boys were built between 1941-1944. My maternal grandparents were teens and my dad was a toddler during this time. The Big Boy featured in this book was taken out of service in 1959, which is the year my mom was born. It really adds perspective when I think about historical events this way.

I enjoyed learning more about the Big Boys and the steam team's journey to not only get one up and running again, but the months of research that went into preparing Big Boy 4014 to go on tours and be enjoyed by many people. The illustrations are completely harmonious with the story. The majesty of Big Boy 4014 is brought to life from several different angles with so much depth and rich colors. The crowds enjoying Big Boy 4014 are so well done too! I read through this book several times - the first time to enjoy both the story and the Author's Note, the second time with my husband, who is a train nerd, and a handful of times to enjoy the illustrations. It's a tough book to give back to the library!

Balancing

My first week of crutches has been challenging, but I haven't had any spills so far.  I started out putting weight only on the tip of my foot, which my physical therapist said was ok for the time being, but that I needed to be able to plant my entire foot with each swing (25% weight-bearing of course).  I tried for three days and the heel pain felt similar to being socked really hard with a blast of stars and electricity spreading.  I was so disappointed and wondered if I needed to fight through it but decided to keep trying each day and wait until Friday to talk to the physical therapist.

Today when I swung and lightly planted my heel I felt absolutely nothing.  Only toward the end of the day did I have some of that pain.  I'm hoping I'll be ready to take a wedge out soon.  I've also started up my workouts again with an emphasis on the exercises from my physical therapy.  I feel a little more connected to myself, which is even more important during this big change at work.

I've been setting up interviews left and right, learning as much as I can at work (I officially know how to measure fonts, make trapezoids, and have been learning to use the Bézier tool like a ninja, a slow slow ninja), and still tackling my classes (though much of my enthusiasm, life force, and effort have been consumed elsewhere).  

All is well for the moment.  It helps so much that my healing is evident, we have interviews lined up, I've got Robert's support, my school assignments have been manageable, and I'm getting some of the graphic design basics down.

If there wasn't enough proof that I'm healing, Josie has gone back to mostly snuggling with Robert at night.  He is, after all, her favorite, so I expected this to happen.

Thankfully, she still occasionally picks me.  

Look at that smile!

all the emotions including trench foot

This past week has been a rollercoaster, one I'm stuck on for better or worse (unless the ride catches on fire or another of those catastrophes social media likes to show me sometimes).  I'm choosing to put my faith in the journey of the ride.

I've been scooting around this week like my ass is on fire (when really the fire is just my healing wound).  I started PT on Monday and have been informed warned that when I graduate from scooter to crutches I need to do everything in my power to be faithful to the crutches and not cheat with the scooter.  I've also been told that wearing any kind of bag will affect my gait and ability to learn how to walk again.  As soon as I heard this news I made a list of things I needed to get done before I become more dependent on others than I've been at any point of this journey thus far.  It will only be a few weeks they said (a few weeks?!?!?), but this means no more book journeys where I try to squeeze 20 books into my scooter basket.  No more carrying even a clipboard around when I help customers.  Hell, I could even vacuum on the scooter (but don't tell Robert). 

I also found out Monday I am losing my beloved graphic designer at my business due to her own health issues.  Not sure if you remember my recent post about my gut issues and how anxiety will find ways to kill us if we don't watch it?  Well, this is a similar story, and hopefully she finds a way to slay her anxiety beasts as well.  I've learned about two million things from her over this past year, but I have about four million more to learn.  I am now scrambling to write job descriptions, put out the word that I'm hiring, and setting up interviews, all while trying to learn all the ins and outs of the two lasers, Corel (which is the software we use at the shop), and so many other things in addition to staying on top of my other shop duties.  

During my injury Robert has stepped in too, helping me every chance he gets.  He's already been working two and a half jobs.  He's been the best thing.  Twenty years with this nerd, and I'm still thankful for him every day (when I'm not bitching about socks).

So yes, I've also had strong whiny brat feelings about the socks that were recommended when I transitioned to the boot - soccer/softball socks, which are tall enough for the outer boot and the inner ice sock and more importantly, breathable.  I can tell you right now that any desire I've ever had to become a softball or soccer player at any point in my life (zero up to this point) is forever squashed going forward.  These socks are complete nightmares.  I wear both leggings and skinny jeans no problemo.  But these socks are so tight (even though my calf has shrunk to the size of a grape and the socks are XL mens).  My calf is so incredibly sensitive the slightest pressure feels like a blood pressure cuff at its tightest.  

Robert finally caved yesterday and gave me one of his stretched out socks.  It was much better.  I proceeded to dust the entire showroom yesterday and do some production that required me to stand up with my scooter and had zero issues with the calf pressure.  Dusting the showroom was the right move too, because the HVAC folks recently descended on the building, which means much poking around, moving ceiling tiles, throwing dust, dirt, and dead bugs all over our black shelves and merchandisers.  HVAC visits are normally a chance for me to practice my creative cursing, but yesterday I just felt like an enraged, deflated mylar balloon, trailing my scooter and massive booted leg behind me.  Not sure if you've ever seen a birthday balloon fighting the limbs of a tree.  That's pretty close to how I was feeling.

Naturally, Robert's old sock gave me a case of trench foot.  God bless him, he's such a giver.  

So yea, I had PT this morning, and the first thing we did was take the boot off.  My incision is still weeping, so we've been keeping an eye on it.  The boot and sock came off, and the physical therapists both gasped and asked what happened.  The only thing Robert and I could think of was the sock, which had only been on my foot for 24 hours.  They took some pictures and messaged the doctor.  There were a few uncomfortable minutes where the physical therapists turned away from us and started whispering to each other.  I've never had trench foot before.  Apparently the physical therapists have never seen trench foot before.  Robert went into frantic Google-Fu mode, which is when he starts chewing the collar of his shirt while staring intently at his phone screen.  Meanwhile, I started to quietly panic.

Finally, the news came back from the doctor, and the tension eased up some.  Instead of spending the rest of the session teaching me how to use crutches, the physical therapists talked to me about socks while bending and squeezing my sad, bloated white foot in the spot that wasn't claimed by trench foot.  Needless to say, I cannot progress to 25% weight bearing because my heel is where the worst of it is.  So I will be on the scooter (and the dreaded soccer/softball socks are here to stay) until at least next week when we check on the trench foot.

I've had such unusual off and on pains in my heel, I didn't even think there was an issue.  When the doctor did my surgery he had to go into my heel and also up my calf due to the severity of the tear.  I just assumed it was a bunch of miserable healing going on down there.  

For now, Robert and I have been tasked with changing my sock several times a day and airing out my foot when I can be completely still and have Robert around to help me get the boot on and off.  The combination of these two things is the equivalent of finding gold at the end of the rainbow right now, but hell we're going to try.

I have been riding such a wave of emotions, trying to stay on top of everything.  I completely lost my cool after realizing I emailed a customer with a day later than planned on with his Christmas order of all things.  The work order simply got scooted over on my desk.  I attempted to storm off on my scooter, fell into a metal shelf (better that than my bum foot), and immediately chastised myself for losing my cool (as one does).

I honestly thought that one email was a sign I was going to fail all these new missions.  Thankfully, Robert was once again there for me, reminding me to give myself some grace.  I usually listen to music every day, any chance I am alone, since I like it loud and pumping through all the speakers in the house.  Music is how I heal.  It's my fuel, and how I relax.  When I was at the PT appointment today a Destiny's Child song came on (thankfully not during the trench foot moment so I don't have to think about rotten feet every time I listen to their music in the future), and I could feel all my working muscles relaxing.  I knew right then that I needed to take a break and think things through tonight while listening to some extra loud music.  I decided to sit down and write it out, face the music so to speak, and accept this new challenge that I have been given.  So I'm scrounging up some grace, both for myself and my work, creating some gentle wind to untangle myself from the trees.  Trench foot, interviews, learning first.  Second, let go and ask for help when I'm on the crutches.  Third, everything else.

Meanwhile, humor and grace.

And...finding the best person to tackle graphic design and production with me.  If you know of anyone in the Kansas City area looking for an amazing job opportunity that comes with a daily dose of golden retriever and all the feels and happiness that comes from amazing and thankful customers, please give me a shout.